Refund policy

Return & Refund Policy

At HerboSoul, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Products that are damaged due to misuse or are not in their original condition may not be eligible for a return.

Refunds

Once we receive your returned parcel, our team will inspect the product to ensure it meets our return requirements.

If your return is approved:

Your refund will be processed after the returned parcel has been received and inspected.
The refund will be issued using the original payment method or another mutually agreed method.
Please allow 5–10 business days for the refund to be processed after approval.

Return Shipping

Customers are responsible for the cost of returning the product unless the item received is incorrect or damaged due to our error.

We recommend using a trackable shipping service, as HerboSoul cannot be responsible for parcels lost during return shipping.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will work with you to resolve the issue as quickly as possible.